LTCG Launches Self-Service Portal for LTC Providers

The online platform expedites the provider eligibility process and will enable LTCG’s electronic billing capabilities.

LTCG, the leading insurance administration and claims solution provider for long term care (LTC) insurance, has announced the launch of ProviderHub, its new online provider portal. The self-service platform allows LTC providers of any type, including home care, assisted living facilities, nursing homes, and adult day care centers, to digitally update key information such as licensure, coverage areas and insurance credentials, enabling streamlined online communication with LTCG. Prior to the launch of ProviderHub, updates to this information were handled through paper mailings and faxes.

“Our partnership with LTCG is an important one and their commitment to the implementation of their online provider portal (ProviderHub) has allowed us to more efficiently and seamlessly onboard our office locations and provide important home care services to their client’s policyholders,” said Charlie Young, CEO of SYNERGY HomeCare.

Electronic data collected via ProviderHub is stored in LTCG’s Unified Provider Database (UPD), the largest repository of LTC provider information in the industry. Through this new electronic portal, providers can ensure the most current profile attributes and licensing documentation (as required by each individual state) are displayed in the database. UPD is used by many of the leading LTC insurers as well as LTCG’s claims team to improve the provider selection process for policyholders and expedite payment for the 65,000 claims that LTCG currently administers. The ability for providers to make self-service updates to this robust database reduces turnaround times for initial eligibility decisions, and will support the future enablement of electronic billing by LTCG.

In addition to the UPD, ProviderHub will allow other LTCG platforms, like the newly launched policyholder portal, to stay current with provider data as well. Policyholders seeking information about skilled nursing facilities, home care, assisted living facilities, and adult day care centers will also benefit in receiving the most current information supplied through ProviderHub.

“These digital resources give us more innovative ways to work with the nearly 200,000 providers in our network on behalf of the insurers we serve,” according to Matt Capell, Senior Vice President of Provider Solutions at LTCG. “LTCG is setting a new industry standard in terms of how we engage providers and better support policyholders, creating a better customer experience for every stakeholder.”

As the largest third-party claims payer in the industry, LTCG’s expansive network of providers and investments in new digital resources are all part of its vision for reducing long term care costs and improving the customer experience for policyholders, caregivers, providers and insurers alike.

Providers interested in enrolling in ProviderHub can contact the LTCG Provider Solutions team at

About LTCG
LTCG is the leading provider of administrative solutions and clinical services to the long term care insurance industry, with over two decades of experience. As the largest third-party administrator and claims payer, LTCG serves all of the top 10 insurers and manages over 1.4 million policies. The company addresses many types of customer needs and requirements via its end-to-end administrative solution including policy administration, underwriting, claims and care management, assessments as well as clinical consulting and actuarial support. LTCG has also developed a number of industry-first innovations including fraud detection and mitigation services, electronic visit verification, white-labeled policyholder portals and provider networks as well as fall prevention and wellness programs. Together, these solutions help insurers reduce costs and manage their risk exposure while improving the overall customer experience across every touchpoint. For more information, visit



Sarah McLeod
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