PETER GOLDSTEIN is CEO of LTCG, the nation’s leading provider of administrative, clinical and actuarial services for long term care (LTC) insurance. Thanks to his two decades of experience in this industry, Peter has been able to apply his vision to transform this Minnesota-based organization into a highly valued, collaborative partner for the country’s top insurance companies. He has recently led the optimization of LTCG’s products and services in order to enable the next generation of LTC insurance. He has evolved the company from its roots as a third-party administrator into a best-in-class provider of business intelligence, clinical and administrative services as well as risk management. As part of this transformation, Peter led the acquisition of an actuarial practice with extensive experience in LTC insurance, which became the driving force for the development of LTCG’s innovative analytics offering. He has also assembled a team of highly-respected leaders in all functional areas and has driven the company’s investments in advanced technology in order to maintain its competitive advantage. At the same time, Peter oversees all business development, marketing, operations and acquisition activities for the company in order to drive its continued growth.
Thanks to these contributions, Peter has played a significant role in growing LTCG from its humble beginnings in the 1990s with one customer and 25 employees to more than 1,200 employees and over 50 insurance company customers today. Peter is also a recognized thought leader on topics ranging from next-generation product design to the regulatory changes needed to ensure a sustainable future for this industry. He has contributed his expertise within a variety of forums including advisory committees, industry boards and national events.
DEAN MILLER, Chief Financial Officer, brings over 25 years of global experience focusing primarily on the insurance industry to LTCG. Dean is responsible for overseeing finance, human resources and risk management. Prior to joining LTCG, he served in various roles at AIG, including Deputy Chief Financial Officer for the global life operations and as the Chief Business and Finance Transformation Officer. Dean had previously worked for Swiss Re in senior leadership roles, including Chief Executive Officer for their U.K. run-off life insurance segment and Chief Financial Officer of their global life insurance segment. Prior to Swiss Re, he was a partner at Ernst & Young. Dean received his undergraduate degree from Miami University in Oxford, Ohio and is a Certified Public Accountant.
ROB FREDERICK, Chief Operating Officer, brings over 20 years of operations and information technology (IT) experience in the life insurance industry to LTCG. Rob oversees all of LTCG’s operations, IT and project management functions. This includes application processing, underwriting, policy owner services, claims processing, care management, assessments and the entire IT department. Previously, Rob spent 15 years with Transamerica, one of the world’s leading financial services companies. His most recent role at Transamerica was Chief Executive Officer of Enterprise Business Services, a new division of the company providing shared services in the areas of Finance/Actuarial, IT and Project Management. In previous roles, he served as Chief Operating Officer of Individual Savings & Retirement as well as Chief Operating Officer of Transamerica Capital. Prior to these positions, he also led strategic planning efforts for American General’s life insurance companies and systems analysis for Principal Financial Group. He received his MBA from Drake University and holds a BBA from the University of Iowa.
JULIA JENSEN, General Counsel, brings over 20 years of legal experience to LTCG, a decade of which has been focused on software and services for the insurance industry. Most recently, she served as General Counsel of StoneRiver Group, which was comprised of such businesses as RegEd, National Flood Services, and StoneRiver Pharmacy Solutions. She has significant expertise in mergers and acquisitions, complex negotiations, commercial contracts, compliance, dispute resolution and employment matters. She began her career with the law firm Foley & Lardner, and has been in-house counsel at Fiserv and Midwest Express Airlines. Julia received a J.D. from Stanford University, an M.Phil. from the University of Cambridge as a Marshall Scholar, and a B.A. from Grinnell College.
STEPHEN K HOLLAND, MD, Chief Medical Officer, brings more than 25 years of long term care and managed care leadership experience to his position at LTCG. A Board Certified Internist specializing in risk management and geriatrics, he has played an integral role in building LTCG and its clinical underwriting and active claims management expertise and technologies. In addition to his clinical leadership, he is responsible for demonstrating LTCG’s value proposition through claims savings and outcomes research and provides consultation and sales support. Dr. Holland also leads LTCG’s efforts to understand and improve recovery rates, care and independence for those with functional and cognitive deficits and dependencies. He has been the lead author of the Guide to Long Term Care Underwriting, now in its 12th edition. A highly sought after industry speaker, Dr. Holland holds a Doctorate of Medicine from the Case Western Reserve University School of Medicine and completed his postgraduate medical training in Internal Medicine at the University of Washington. He completed a fellowship in health care policy as a Robert Wood Johnson Clinical Scholar at the University of Washington School of Medicine and received his Board Certification in Internal Medicine from the American College of Physicians.
JEFF FREEZE, Chief Information Officer, brings over 20 years of experience in information technology within the insurance and financial services industries to his role at LTCG. Jeff oversees all aspects of LTCG’s information technology initiatives and functions including application development, data warehousing, systems infrastructure, IT operations and data services. Prior to joining LTCG, he spent 13 years at Transamerica, which provides insurance and investments to more than 19.5 million customers. In his most recent role at Transamerica, Jeff served as Chief Technology Officer, Enterprise Business Services. In this capacity, Jeff was responsible for shared services technical delivery to the two US financial services divisions and the corporate division. Previously, he held leadership positions with Perot Systems, Howard Systems International and McDonnell Douglas Corporation. Jeff holds a BS in Computer Science from Truman State University.
DENISE LISTON, Senior Vice President, has more than three decades of experience within the healthcare and insurance industries. She is responsible for the strategic implementation of all clinical assessment services offered through the company, delivering insights which are used by leading insurers to inform their underwriting and claims decisions. In this capacity, she oversees a team of skilled account management staff charged with working directly with customers, as well as a nationwide network of nurses and support staff who deliver best-in-class face-to-face and telephonic assessments. Denise is a registered nurse, earning her degree from Peter Bent Brigham Hospital School of Nursing. She received a Bachelor’s of Science in Health Care Management from Lesley University and an MBA from Rivier College.
MATT CAPELL, Senior Vice President of Provider Solutions, brings more than 20 years of experience in general management, business development and investing in the healthcare, financial services and technology sectors to his position at LTCG. In his role, Matt is responsible for developing and executing an integrated provider strategy that delivers additional value for the company’s clients. This includes the expansion of many early innovations developed by LTCG, such as its contracted and credentialed providers, several pilot programs to promote recovery and reduce rates charged by home care providers, and initiatives to reduce fraud and leakage. He also oversees LTCG’s entire provider management team including individuals responsible for provider credentialing, eligibility and contracting. Prior to joining LTCG, Matt served as CEO and Board Member of FHS SeniorCare Payment Solutions, a revenue cycle management company that helped senior care providers manage billing and collections with over 400 third party payers. He is a frequent speaker for industry organizations such as the Private Care Association, Home Care Association of Florida, and Pennsylvania Homecare Association. Matt earned his MBA from the Stanford Graduate School of Business and holds degrees in economics and psychology from the University of North Carolina at Chapel Hill.