Entrusted with the significant responsibility of helping individuals and their families when they need help the most, we are a community of individuals dedicated to serving our clients, their agents and policyholders.
We are committed to be excellent stewards of our clients’ financial obligations and to deliver a fair return for our investors, ensuring the longterm success of our company.
Building on our unparalleled experience and capabilities, we aspire over time to play a role in meeting the needs of every person who plans for, or relies on long-term care services.
RESPECT FOR PEOPLE
No value is more important than respect for people. To create an environment where people thrive as individual and team contributors, we must respect one another as people. That means:
- Separating business issues from the people involved.
- Treating people with respect and dignity in all situations.
- Commitment to a diverse workforce.
- Appreciation of the need to balance personal lives with office demands.
- Supporting and setting time aside for personal development.
- Having some fun along the way.
INTEGRITY
Honesty is only one component of integrity. At LTCG it also means:
- Keeping commitments.
- Being accountable.
- Being consistent in opinions regardless of audience.
- Not withholding information or opinions that may be relevant to a situation.
Integrity is the primary foundation of trust, and without trust, working relationships
will never produce anything more than mediocre results.
INITIATIVE
Initiative is about recognizing what is within your circle of influence to alter, in order to achieve something, improve something, or solve some problem. People with initiative:
- Don’t complain about the things that are out of their control.
- Are proactive in finding solutions to challenges.
- Anticipate what needs to be done and seek creative ways to accomplish it.
LEARNING
Learning at LTCG means being able to:
- Assess what didn’t go well and avoid making the same mistake twice.
- Ensure we continue doing the things we do very well.
- Focus on improvement and not on criticism.
By valuing learning and mentoring, we instill in ourselves and in the organization the capacity for continuous improvement.
COMPETENCE
Competence or “knowing your business cold,” means being very good at what you
do. Competent people:
- Understand context and tailor their work to it.
- Speak to many different audiences at the appropriate level.
- Realize their own limitations and when to say “I don’t know, I’ll go find out.”
- Set high expectations for themselves and their work.
- Know and understand their customer to provide outstanding service.
- Recognize what defines success for what they do.
