Introducing LTCG

A new name with a proven heritage of innovation and expertise.

LTCG is a leading provider of business process outsourcing for the insurance industry. The nation's largest insurers rely on our unparalleled expertise to help manage their complex long-term care portfolios and maximize financial performance. We also provide clients with advanced risk management insight built upon our unique and proprietary long-term care underwriting and claims databases.

LTCG has more than 1.4 million long-term care policies currently under its management, representing nearly 20% of all active policies. We serve over 50 national carriers, including every one of the top 10 insurers in the long-term care market.

Our experienced management team, which has worked together for years, includes some of the most recognized and respected leaders in the long-term care industry. And our information systems have been developed specifically to support the intricacies of this unique market.

Our services include:

Application Processing and Underwriting

We've literally written the book on long-term care underwriting. LTCG's Guide to Long-Term Care Underwriting is in its 12th edition and is considered the industry's gold standard.

Policy Administration

We understand and support the unique administration and customer service requirements of long-term care insurance policies, managing nearly 1 of every 5 active policies.

Claims and Care Management

Our claim management capabilities are unsurpassed and we currently manage more than 40,000 active claims. We provide end-to-end support, from determining initial eligibility to managing active claims, focusing on care planning and bending the claim curve.


The nation's leading insurers rely on us to gather an accurate, objective and deep understanding of individuals' health, function and cognition as the basis for underwriting, benefit eligibility determination and care management. We completed over 400,000 assessments - both telephonically and in-person through our national network of over 3500 nurses.


We provide a broad range of professional consulting services to both the private and public sector including public policy, actuarial, compliance and clinical audits.